Your information privacy is our commitment

1. Introduction and Scope of Policy

This privacy policy applies to the nagad88 website and all related services. By creating an account on nagad88, you are considered to have accepted the terms set out in this policy. Continuing to use our services indicates that you agree with every clause of this policy.

This policy applies only to nagad88's own platform. We are not responsible for the privacy policies of third-party websites or applications. Reading our Terms and Conditions will give you a fuller understanding of the overall framework for using our services.

nagad88 believes that every user's personal information is their own property. We operate in keeping with that belief — we never use information without permission or beyond what is necessary.

2. Information We Collect

2.1 Registration and Identity Information

When you create an account, the following information is collected from you:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form, never in plain text)
• Preferred language and currency

2.2 Identity Verification Information (KYC)

Identity verification may be required for withdrawals above a certain amount or to access certain benefits. In that case, the following documents may be requested:

• National ID (NID) or a copy of passport
• Proof of address (bank statement or utility bill)
• Proof of ownership of the payment method

2.3 Financial Information

Payment-related information is recorded during deposits and withdrawals. nagad88 supports transactions via bKash, Nagad, Rocket, and bank transfer. All financial information is processed through encrypted channels. Full card or account numbers are not stored in our system.

2.4 Device and Log Information

Certain technical information is automatically collected while you browse the site:

• IP address and device type
• Browser version and operating system
• Session duration and pages visited
• Referral source (where you came from before reaching the site)

3. Purpose of Data Collection

nagad88 uses collected information for specific and clear purposes. Information is not used for anything outside the following:

• Creating and managing your account
• Processing deposits and withdrawals
• Providing bonuses, promotions, and VIP benefits
• Detecting fraud and unauthorized access
• Customer support and resolving complaints
• Improving service quality and personalizing the user experience
• Meeting legal obligations

Where applicable, we may notify you of new offers, updates, and service changes via email or SMS. You can opt out of such messages at any time — through your account settings or via our support team.

4. Sharing Information with Third Parties

nagad88 never sells or rents your personal information. However, information may be shared with trusted third parties in certain situations:

4.1 Payment Processors

Necessary information is shared with payment gateways and mobile wallet providers to complete transactions. This information is used solely for transaction verification.

4.2 Technology Service Providers

We work with certain technology partners for server hosting, cybersecurity, cloud storage, and analytics services. They operate on behalf of nagad88 and cannot use your information independently.

4.3 Legal Obligations

Information may be required to be disclosed to comply with court orders, requests from investigative authorities, or applicable law. In such cases, we will make every effort within the bounds of the law to protect your interests.

5. Cookies and Tracking Technologies

nagad88 uses cookies and similar technologies to improve the user experience and ensure the functionality of its services.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and saving language preferences. Without them, core site functions will not work properly.

5.2 Functional Cookies

These cookies are used to remember your preferences, frequently played games, and personal account settings.

5.3 Analytics Cookies

Information is collected about which parts of the site are used most and where users encounter difficulties, in order to improve the service. Data from these cookies is analyzed in aggregate form — no individual's identity is separately identified.

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some site features to stop working.

6. Data Storage and Security

nagad88 follows industry-standard technologies and practices to keep your information secure.

6.1 Encryption and Secure Connections

All data is transmitted via SSL (Secure Socket Layer) encryption. Passwords are stored using industry-standard hashing algorithms — never in plain text.

6.2 Retention Period

All information is retained while your account is active. Even after an account is closed or deleted, certain information may be retained for the necessary period to meet legal and financial obligations.

6.3 Access Control

Only authorized staff can access your information, and only when required for specific tasks. All staff work under strict confidentiality agreements.

7. User Rights

As a nagad88 user, you have the following rights over your own information:

• Right to Access: You may request to know what information we have stored about you.
• Right to Correction: You may request correction of any inaccurate or outdated information.
• Right to Deletion: You may request deletion of certain information where there is no legal obligation to retain it.
• Right to Object to Processing: You may object to marketing communications or optional use of your information.
• Right to Portability: You may request a copy of your information.

To exercise these rights, contact our support team. nagad88 processes every request within a reasonable time. You can find more information about account controls in our Responsible Gaming section.

8. Protection of Minors

All services at nagad88 are exclusively for individuals aged 21 and over. We do not knowingly collect any information from anyone under the age of 21.

Age is verified at the time of registration. If information from a minor is found to have been collected, it will be deleted as soon as it is identified and the associated account will be closed. Parents or guardians who suspect that a minor has registered are requested to notify us immediately.

9. Policy Changes and Notifications

nagad88 may update this privacy policy from time to time. For any significant changes:

• The "Last Updated" date at the top of the policy will be changed.
• A notification may be sent to your registered email or mobile number.
• You may be informed of the changes when you log in to the site.

Continuing to use the service after any changes will be taken as acceptance of the new policy. It is therefore recommended that you review this page periodically. Visit our FAQ section for answers to common questions.

10. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us directly. Our support team is available seven days a week, twenty-four hours a day in both Bangla and English.

You can send formal data protection requests to: [email protected]

Quick support is available via live chat — click the chat icon on any page of the site.